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We Are RFG Advisory

Building the #RIA of the Future

There’s never been a more exciting time to work in wealth management – and RFG Advisory is at the forefront of the industry.

We are building the #RIA of the Future to serve Independent Advisors. Our award-winning support platform empowers Advisors to deepen their 1-1 client relationships, attract new prospects, and grow organically by 5x compared to the industry average. 

What We Offer

“IF SOMEONE OFFERS YOU A SEAT ON A ROCKET SHIP, YOU DON’T ASK ‘AISLE OR WINDOW’ – YOU JUST CLIMB ON BOARD.” – RICK WEDELL, CIO

You should be excited to go to work. You should love who you work with. You should be inspired by the mission. You should feel challenged, appreciated, and energized.

We are committed to building an inspirational workplace that puts our team first so we can wake up every morning to CRUSH IT for our clients.

Competitive Salary & Bonus

We’re committed to rewarding your talent and ambition. With competitive salaries and a bonus program designed to recognize exceptional performance, we invest in our team just as they invest in us.

Comprehensive Benefits Package

Health, dental, vision, life, and disability insurance, as well as ancillary benefits like IDShield, LegalShield, and pet insurance. We also offer parental leave.

Paid Vacation & Holidays

We celebrate taking time off to recharge. Start off with 20 days of PTO each year and 14 holidays, including all stock exchange holidays.

One-Team, One-Dream Mindset

Monthly town hall, roundtable calls and training for tech and compliance, regular huddle calls, functional team check-ins, quarterly performance checks.

Community Involvement

We participate in Crush It for Charity, our annual firm-wide event raising money for The Boys & Girls Club, St. Jude's, and Alzheimer’s Association. Team members also receive 8 hours each year of paid Charitable Workday time.

Swag

It isn’t just about looking good – it’s about feeling part of something great. RFG’s lineup includes everything you need to showcase your team spirit, whether you're in the office or on the go.

Join the RFG Advisory Team

We are building a team of A-players only. Ours is a mission fueled by passion, enthusiasm, and grit. We like to say, “Look left, look right – there’s a force multiplier.” We make mistakes, we practice radical candor, we iterate to excellence, we love big.

If you want to be a part of building something special, we’d love to meet you!

Open Opportunities

Client Service and Office Operations Manager.

RVA Wealth Management · Full-time · Intermediate

About The Position

Location: RVA Wealth Management, Glen Allen, VA

Type: Full-time, in-office

Position Summary:

This role sits at the center of the firm’s client experience and daily operations, blending client service, administrative execution, office management, and marketing support. As a key operational partner, you ensure that client interactions, internal workflows, and communications are handled with precision, consistency, and care.

You play a critical role in delivering a high-touch, personalized experience - bringing structure, follow-through, and professionalism to every detail. From coordinating onboarding and managing paperwork to maintaining organized, compliant processes, you create a calm and seamless environment that allows advisors to focus on strategy and long-term client outcomes.

In addition, you support office logistics and collaborate with leadership on marketing initiatives, events, and communications that strengthen relationships and drive the firm’s growth.

Key Accountabilities:

1.      Deliver responsive, high-quality client service

2.      Manage office operations and administrative workflows

3.      Coordinate client onboarding and ensure paperwork accuracy

4.      Support scheduling, meeting preparation, and follow-up

5.      Execute marketing and communications activities

6.      Maintain a professional, welcoming office environment

Success Metrics:

  • Client requests are responded to promptly and resolved accurately
  • Daily office operations run smoothly with minimal disruptions
  • Onboarding and paperwork are completed accurately and on time
  • Advisors are supported through organized scheduling, meeting prep, and timely follow-up
  • Clients and visitors experience a polished, welcoming, and well-prepared office
  • Marketing activities are executed consistently and reflect the RVA brand
  • Operational bottlenecks are reduced through strong systems, tracking, and follow-through
  • The firm’s presence is consistently elevated across client communications and events

Company

Why Join Us

At RVA Wealth Management, we believe success starts with a strategy—and that great service is a team effort. You’ll be part of a close-knit, client-first firm where doing things the right way matters, and your work helps clients feel confident and supported.

  • Do meaningful work—your attention to detail helps clients experience a smooth, high-touch process.
  • Join a collaborative team that values relationships, clear communication, and follow-through.
  • Enjoy variety in your role while staying grounded in one goal: an exceptional client experience.
  • Work in a professional environment built on integrity, discretion, and doing what’s best for the client.
  • Grow with us—help improve processes, take ownership, and expand your impact as the firm continues to build for the future.

Requirements

Qualifications:

  • 3+ years of experience in a client service, administrative, or office operations role
  • Notary Public (preferred)
  • Relevant certifications are a plus (e.g., HubSpot Social Media Certification, Office Administration Certificate)
  • Experience with custodian platforms (e.g., Fidelity, Schwab) is preferred

Core Competencies

Ideal Candidate Profile:

  • Highly organized and detail-driven, with a strong commitment to accuracy and quality
  • Service-oriented, with the ability to communicate clearly, professionally, and with genuine warmth
  • Accountable and dependable—takes ownership, follows through, and consistently closes the loop
  • Maintains composure under pressure; effectively prioritizes and manages competing demands
  • Process-minded, with the discipline to follow established workflows and the judgment to improve them thoughtfully
  • Technically comfortable with administrative systems (CRM, scheduling, document management) and standard office tools
  • Adaptable in supporting marketing efforts, including communications, social media, and event coordination
  • Collaborative and team-focused, building strong partnerships across advisors and staff

Benefits and Compensation

Salary and Benefits:

  • Competitive Salary
  • Generous PTO, Company Holidays & Charitable Workday
  • Health, Dental and Vision Insurance with company stipend
  • 401(k) + Safe Harbor contribution
  • Company-sponsored Short-term and Long-term Disability + Life Insurance
  • Voluntary Life Insurance, Accident, Cancer and Critical Care coverage for you and your dependents
  • Dependent Care FSA, Medical FSA and HSA with qualifying medical plans
  • Parental Leave

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